Customers
For policyholders.
Existing policyholders with questions about an in-force policy: beneficiary changes, premium schedule, loan management, claim inquiries.
customers@mnw.agency
Response · same business day
01 / Contact
Get in touch.
If you'd rather not start with the AI advisor, here's how to reach us directly. Pick the path that fits.
02 / Direct paths
Seven inboxes,
each goes to a person.
Each path has a stated response time. Every inbox is monitored. We don't ship contact pages with addresses that route to nobody.
Compliance
Concerns and complaints.
Questions or concerns about how we handle regulatory obligations. Complaints. Routed to our chief compliance officer.
compliance@mnw.agency
Response · two business days
Referring professionals
RIAs · CPAs · estate attorneys.
Exploring a referral relationship, or with a specific client in mind. We have a workflow that keeps you in the loop.
partners@mnw.agency
Response · two business days
Press
Journalists.
For substantive pieces, founder time is available. Podcasts, analysts, and trade press all welcome.
press@mnw.agency
Response · two business days
Auditors & regulators
State insurance · NAIC · federal.
For state insurance departments, NAIC examiners, and federal regulators. Priority routing.
regulator@mnw.agency
Response · same business day
General
Anything else.
For inquiries that don't fit the categories above. We route it internally. You don't have to.
hello@mnw.agency
Response · two business days
03 / Phone & mail
If email isn't right for it.
For complaints, regulatory matters, or anything that needs a phone call or a paper trail. Here are the legal channels.
Phone
Calls to this number reach a human. The AI advisor lives behind the "Talk to an advisor" button on the home page. Outside business hours, calls go to voicemail and return same business day.
Mon – Fri · 9:00 – 18:00 PT
Mailing address
Meanwhile Agency LLC
1209 Orange Street
Wilmington, DE 19801
United States
The legally registered address for Meanwhile Agency LLC. Use this for complaints, regulatory correspondence, and anything that needs a paper record. Email is faster for everything else.
04 / Web form
Direct emails for now.
A submission form is on the roadmap. The category-routed emails above are the current path. A broken form is worse than no form.
Decision log
v1: direct emails only. v2: a category-routed submission form lands once Operations capacity can monitor the routed inboxes with the same SLA as the direct emails. Until then, emailing the right address from the section above gets you the same routing in less time.
If you're thinking about a policy.
The fastest path is the AI advisor. It'll route you to a human if your case needs one. Calls take about 20 minutes and produce a real illustration in your inbox during the conversation.
Talk to an advisor
Free · no callback funnel