Log in

01 / Accessibility

Accessibility at mnw.

We build mnw to be usable by everyone, including people who rely on assistive technology. Here's where we stand, what we're working on, and how to reach us if something isn't working.

Effective date May 15, 2026
Version 1.0 · prior versions at /accessibility/v[n]
Last audited Internal accessibility review · May 15, 2026
Audit summary Available on request

03 / Our commitment

Where we stand.

mnw commits to designing, building, and operating its websites, applications, and customer-facing services to be accessible to people with disabilities, including people who rely on assistive technology.

Our target conformance standard is the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium. We apply this standard to:

  • The marketing site at mnw.agency and all of its child pages.
  • The login portal at app.mnw.agency.
  • The admin portal used by mnw staff.
  • The planned text-based alternative interface to the voice agent.
  • Email and other transactional communications, to the extent the recipient's email client supports the relevant accessibility features.

We recognize that the voice agent itself, as a voice-only interaction, is not accessible to users who cannot use a voice interface. The text-based alternative described in Section 06 is planned; until it is live, accessibility requests are handled by email and human follow-up.

04 / Current conformance and audit cadence

How we test, and on what cadence.

Standard. WCAG 2.2 Level AA.

Audit method.

We combine three methods:

  • Automated tooling. axe-core integrated into our continuous-integration pipeline. Every code change is checked against the WCAG 2.2 AA automated checks before merge. Lighthouse accessibility audit run on every production deploy.
  • Manual keyboard-only testing. Engineering and design verify that every interactive element on a new page is reachable and operable by keyboard alone, with visible focus indicators.
  • Screen-reader testing. New pages and major changes to existing pages are tested with NVDA on Windows, VoiceOver on macOS and iOS, and TalkBack on Android.

Cadence.

Automated checks run on every code change. Manual and screen-reader testing run before each public release. A comprehensive third-party audit is scheduled before public launch and annually after that. Until the first third-party report is complete, internal accessibility review notes are available on request to accessibility@mnw.agency.

Last reviewed: May 15, 2026.

05 / Known limitations

What we know isn't working yet.

We list our known accessibility gaps publicly. We do this so that users, advocates, and auditors can hold us accountable to closing them.

Gap 05.a In progress Target · Q3 2026

Voice-call playback in the admin portal does not yet have synchronized captions in the playback UI.

Captions are available as a separate text file; an integrated synchronized-caption UI is in development.

Gap 05.b Mitigated Carrier-controlled

Some PDF illustrations from carriers may not be screen-reader accessible.

The carrier generates the PDF and mnw does not control its tagging. We provide a structured-data summary of the illustration in the admin portal as a screen-reader-friendly alternative.

Gap 05.c Honored prefers-reduced-motion respected

The home-page voice-agent card animation plays a subtle pulse when the page loads.

We respect the prefers-reduced-motion browser preference; users who set that preference do not see the animation. Users who have not set the preference and find the animation distracting may report it via accessibility@mnw.agency and we will document the issue.

Gap 05.d Alternative provided Linearized list rendered

The /licensing state-grid table is presented visually as a grid.

We render an equivalent linearized list for screen readers via an aria-label and a visually-hidden text summary. Users who find the equivalence inadequate are invited to tell us.

How this list is maintained.

We commit to:

  • Adding new known limitations to this list within 5 business days of identification.
  • Removing items from this list within 5 business days of resolution and noting the resolution date in this Section.
  • Reviewing this list at least quarterly.

06 / Voice-agent accessibility

How the voice agent adapts to you.

The mnw voice agent is, by design, a voice-mediated interaction. This has implications for users with different disabilities, and the agent is designed to accommodate them.

06.aVisual impairment

A voice interface is, in general, more accessible than a visual interface. The voice agent does not depend on a screen, mouse, pointer, or visual confirmation. Users with visual impairments who use the telephone normally can use the voice agent normally.

06.bDeaf or hard of hearing

At any point in the conversation, you may ask for a text accommodation. The real-time text interface is planned for the authenticated portal; until it is live, email accessibility@mnw.agency and we will route the request to human follow-up.

06.cSpeech disabilities

Self-serve text intake is planned for the authenticated portal. Until it is live, users who cannot use a voice interface can request a text accommodation at accessibility@mnw.agency without attempting a voice call first.

06.dCognitive disabilities

The voice agent paces, repeats, and clarifies on request. You may ask the advisor to slow down, to repeat the last statement, to explain a term, or to summarize what you have agreed to so far. The advisor will do so without judgment and without time pressure.

06.eCaptioning

Every voice conversation is recorded as described in the Privacy Policy. On request to accessibility@mnw.agency, we will provide a written transcript of any of your conversations within 2 business days at no charge.

06.fHuman handoff

At any point in any conversation, voice or text, you may ask to be connected with a licensed human producer. We will connect you during operating hours and schedule a callback outside operating hours.

07 / Assistive-technology compatibility

What we test and support.

We test and support the following assistive technologies and configurations on the marketing site, login portal, and admin portal.

Screen readers NVDA (current and prior major version) on Windows · JAWS (current major version) on Windows · VoiceOver on the current version of macOS · VoiceOver on the current version of iOS · TalkBack on the current version of Android.
Browser zoom The site remains usable and readable at 200% zoom in current versions of Chrome, Safari, Firefox, and Edge.
High-contrast The site renders without loss of information in Windows High Contrast Mode and macOS Increase Contrast.
Keyboard navigation Every interactive element is reachable by the Tab key in a logical order, operable by Enter, Space, or arrow keys as appropriate, and presents a visible focus indicator.
Reduced motion We respect the prefers-reduced-motion browser preference. Decorative animations are disabled when the preference is set.
Color contrast Text and active interface elements meet or exceed WCAG 2.2 AA contrast ratios (4.5:1 for normal text, 3:1 for large text, 3:1 for active interface elements).
Text resizing The site supports browser text resizing up to 200% without loss of content or functionality.

Some third-party content embedded in the Service (notably carrier-generated PDFs) is outside mnw's direct control. We provide alternatives where the third-party content is not accessible, as described in Section 05.

08 / Requesting an accommodation

If something isn't working, tell us.

If any part of the Service does not work for you, we will make reasonable accommodation. To request one:

Email

Fastest response

accessibility@mnw.agency

Acknowledged within 2 business days. Resolved within 10 business days, or an interim accommodation provided.

Planned text

Portal continuation

Authenticated text intake planned

The self-serve text route is not live yet. Until it ships, email accessibility@mnw.agency for the same 2-business-day SLA.

Mail

Paper correspondence

Meanwhile Agency LLC
1209 Orange Street, Wilmington, DE 19801
Attn: Accessibility

Acknowledged within 5 business days of receipt.

You may also use the public phone line listed on /contact. If you need TTY relay or another voice accommodation, email accessibility@mnw.agency and tell us what works for you.

What to include.

Your name and a contact method we can reach you at, a description of the barrier you encountered (the page, the feature, what you were trying to do), and the assistive technology you were using if relevant.

Our response.

We acknowledge every request within 2 business days. We resolve, escalate, or provide an alternative pathway within 10 business days. If a permanent fix requires more than 10 business days, we provide an interim accommodation that allows you to complete the task you were trying to complete.

Reasonable accommodation includes.

  • Direct connection to a licensed human producer for users for whom the standard interface does not work.
  • Written transcripts of recorded conversations.
  • Alternative formats for application materials and policy documents.
  • Extended time for any time-limited interaction.
  • Any other reasonable adjustment that allows you to access the Service.

09 / Feedback

Found a bug?

If you find an accessibility issue on any mnw page or interface, please tell us. We treat accessibility feedback the same as bug reports: we log every report, we investigate within 2 business days, and we update Section 05 when the fix ships.

We do not require you to be a customer to report an accessibility issue. We do not require you to disclose your specific disability.

10 / Standards, laws, and references

What we're holding ourselves to.

This Section lists the standards and laws relevant to mnw's accessibility commitments. It is informational; nothing in this Section creates or limits any right you have under applicable law.

WCAG 2.2 Level AA

Web Content Accessibility Guidelines 2.2, W3C Recommendation. Our target standard.

Section 508 of the Rehabilitation Act

29 U.S.C. § 794d. Applicable to federal procurement; mnw is not a federal vendor but follows the Revised 508 Standards as a reference.

Title III of the Americans with Disabilities Act

42 U.S.C. §§ 12181 et seq. Applicable to public accommodations; mnw treats its websites and applications as public accommodations for the purposes of this commitment.

State accessibility laws

Including the Unruh Civil Rights Act in California (Cal. Civ. Code § 51), the New York State Human Rights Law (N.Y. Exec. Law § 296), and analogous statutes in other states.

11 / Effective date and version control

When we update this.

We update this Statement when our accessibility position changes materially, including when:

  • We add or remove a known limitation in Section 05.
  • We change our target conformance standard.
  • We change our audit cadence or auditor.
  • We change the accommodation-request contact details or response SLAs.

The Effective Date at the top of this Statement reflects the date of the most recent material update. Prior versions are accessible at /accessibility/v[n].

12 / Contact

All the addresses.

Accessibilityaccessibility@mnw.agency
Privacyprivacy@mnw.agency
Compliance & disputescompliance@mnw.agency
General / legallegal@mnw.agency
MailMeanwhile Agency LLC, 1209 Orange Street, Wilmington, DE 19801

For the public phone line and business hours, see /contact. For accessibility accommodation that requires a voice channel, see Section 08.