01 / Accessibility
We build mnw to be usable by everyone, including people who rely on assistive technology. Here's where we stand, what we're working on, and how to reach us if something isn't working.
03 / Our commitment
mnw commits to designing, building, and operating its websites, applications, and customer-facing services to be accessible to people with disabilities, including people who rely on assistive technology.
Our target conformance standard is the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium. We apply this standard to:
mnw.agency and all of its child pages.app.mnw.agency.We recognize that the voice agent itself, as a voice-only interaction, is not accessible to users who cannot use a voice interface. The text-based alternative described in Section 06 is planned; until it is live, accessibility requests are handled by email and human follow-up.
04 / Current conformance and audit cadence
Standard. WCAG 2.2 Level AA.
We separate executed proof from required launch proof:
Automated changed-surface checks run in CI for covered web surfaces. Manual keyboard, screen-reader, browser contrast, and production Lighthouse evidence are launch-gated until linked in the launch packet. A comprehensive third-party audit is scheduled before public launch and annually after that. Until the first third-party report is complete, internal accessibility review notes are available on request to accessibility@mnw.agency.
Last reviewed: July 12, 2026.
05 / Known limitations
We list our known accessibility gaps publicly. We do this so that users, advocates, and auditors can hold us accountable to closing them.
Transcript delivery and synchronized-caption fulfillment remain product launch gates. They are not represented in public structured-data features until the executed proof is linked.
The carrier generates the PDF and mnw does not control its tagging. We provide a structured-data summary of the illustration in the admin portal as a screen-reader-friendly alternative.
We respect the prefers-reduced-motion browser preference; users who set that preference do not see the animation. Users who have not set the preference and find the animation distracting may report it via accessibility@mnw.agency and we will document the issue.
We render an equivalent linearized list for screen readers via an aria-label and a visually-hidden text summary. Users who find the equivalence inadequate are invited to tell us.
We commit to:
06 / Voice-agent accessibility
The mnw voice agent is, by design, a voice-mediated interaction. This has implications for users with different disabilities, and the agent is designed to accommodate them.
A voice interface is, in general, more accessible than a visual interface. The voice agent does not depend on a screen, mouse, pointer, or visual confirmation. Users with visual impairments who use the telephone normally can use the voice agent normally.
Real-time in-call text is planned for the authenticated portal and is not live. Until it ships, use the public text request form or email accessibility@mnw.agency for human follow-up without attempting a voice call.
The public text request form is available without authentication. A product conversation that continues in real-time text remains planned and cohort-gated.
Pacing, repetition, clarification, and summaries are required behaviors for the cohort-gated voice pilot. They are not public product capabilities until the pilot evidence passes.
Opted-in voice conversations may be recorded and transcribed as described in the Privacy Policy. Customer transcript delivery and caption accommodations are launch-gated until fulfillment evidence is linked.
Invited customers may ask during a voice or text conversation for licensed-human review. The public waitlist does not promise a live connection, callback, or response time.
07 / Assistive-technology compatibility
Automated semantic checks cover the changed marketing surfaces. The manual compatibility matrix below remains required before traffic approval and is not represented as completed evidence.
prefers-reduced-motion browser preference. Decorative animations are disabled when the preference is set.
Some third-party content embedded in the Service (notably carrier-generated PDFs) is outside mnw's direct control. We provide alternatives where the third-party content is not accessible, as described in Section 05.
08 / Requesting an accommodation
If any part of the Service does not work for you, we will make reasonable accommodation. To request one:
Acknowledged within 2 business days. Resolved within 10 business days, or an interim accommodation provided.
The form prepares an email in your email app and does not store the request on the website. You must send that email to submit it.
Acknowledged within 5 business days of receipt.
A public phone number and staffed hours are not available yet. Provisioning and verifying that channel is an owner launch gate. If you need TTY relay or another voice accommodation, use the text form or email accessibility@mnw.agency and tell us what works for you.
Your name and a contact method we can reach you at, a description of the barrier you encountered (the page, the feature, what you were trying to do), and the assistive technology you were using if relevant.
We acknowledge every request within 2 business days. We resolve, escalate, or provide an alternative pathway within 10 business days. If a permanent fix requires more than 10 business days, we provide an interim accommodation that allows you to complete the task you were trying to complete.
09 / Feedback
If you find an accessibility issue on any mnw page or interface, please tell us. We treat accessibility feedback the same as bug reports: we log every report, we investigate within 2 business days, and we update Section 05 when the fix ships.
We do not require you to be a customer to report an accessibility issue. We do not require you to disclose your specific disability.
10 / Standards, laws, and references
This Section lists the standards and laws relevant to mnw's accessibility commitments. It is informational; nothing in this Section creates or limits any right you have under applicable law.
Web Content Accessibility Guidelines 2.2, W3C Recommendation. Our target standard.
29 U.S.C. § 794d. Applicable to federal procurement; mnw is not a federal vendor but follows the Revised 508 Standards as a reference.
42 U.S.C. §§ 12181 et seq. Applicable to public accommodations; mnw treats its websites and applications as public accommodations for the purposes of this commitment.
Including the Unruh Civil Rights Act in California (Cal. Civ. Code § 51), the New York State Human Rights Law (N.Y. Exec. Law § 296), and analogous statutes in other states.
11 / Effective date and version control
We update this Statement when our accessibility position changes materially, including when:
The Effective Date at the top of this Statement reflects the date of the most recent material update. Prior-version routes launch after the version catalog and public routes exist.
12 / Contact
Public phone availability and staffed hours remain an owner provisioning gate. For an accessibility accommodation that requires a voice channel, use the text path in Section 08 to tell us what works for you.
Text request
This form prepares an email to accessibility@mnw.agency. It does not send or store your information on this website. You can prepare a request without signing in or joining the waitlist.
No email app? Write directly to accessibility@mnw.agency. Requests can be sent at any time and are reviewed during business days.